New Clients must schedule their visits at least one week prior to the first requested visit date. New clients can schedule services by contacting LPS directly.

Current clients must schedule their visits 48 hours prior to their requested visit date. Current clients can schedule services through our scheduling app, Time To Pet.

Regular and weekday visits may be cancelled at any time prior to 8 am the day of the scheduled visit at no charge. Visits canceled after 8 am on the day of the scheduled visit will be charged full price.

Vacation visits may be canceled 7 days prior to the start date at no charge. Visits canceled within 7 days of the start date will be charged 50% of the total service amount. Visits canceled within 48 hours of the start date will be charged 100% of the total service amount.

This cancellation fee is to be remitted within 7 calendar days of cancellation notice and can be applied as a credit to other services up to 6 months after cancellation. After 6 months, the credit is forfeited.

All major credit cards, Zelle, Venmo, cash, and checks are accepted. Invoicing and payments are done through our app, Time to Pet.

Please never mail payment.

Regular and weekday clients will be billed for the prior week on Saturday mornings. They may leave cash/check in the home, pay with credit/debit card through Time To Pet, or pay with Venmo or Zelle.

Invoices must be paid no later than 7 days after the last visit.

For vacation visits, the client must pay prior to the start of services. They may pay with a credit/debit card through Time To Pet, Venmo, Zelle, or leave cash/check in the home for the sitter to collect.

We also have the option for automatic payments with a credit card through Time To Pet. You will receive an email 24 hours prior to your card being charged with your invoice total. At that time, you can review your invoice and add a tip if desired. If you would like to be enrolled in automatic payments, please contact Darcy through your Time To Pet client portal.

A specific visit time is not guaranteed. All visits are scheduled within a two-hour time window in case the sitter is delayed due to weather, traffic, other visits, etc. We will try our best to honor a specific time request if the pet needs medication or has other medical concerns.

The pet sitter will only be inside of your home during the time period that you have agreed to.

All of our visits/walks will be completed rain or shine. Outdoor walks may be shortened or broken up due to extreme heat, extreme cold, or severe storms.

All pets will remain on a leash at all times unless in a fenced yard or on an electric collar.

We never interact with other people or animals when outside of the home, regardless of if your pet is friendly or not.

In the case of a pet causing a mess in the home, we will do our best to clean it up, but we cannot guarantee that there will not be a spot or stain remaining.

If the sitter has a concern with a pets’ temperament or medical needs, we may schedule a trial visit at no charge to you. The trial visit helps us to ensure we are able to provide the services you request with no issues. We will schedule the trial visit at least one week in advance of your start date so you have time to work out an alternate plan if we are unable to provide services. If we are unable to provide the services requested we will do our best to direct you towards other resources.

We understand that many people have outdoor and indoor cameras. Video footage may not be published and is only for use of the client. Video recording is not permitted in any private areas, such as the room where sitter will be sleeping (if doing an overnight visit) or in bathrooms.

All pets must be up to date on their rabies vaccination.

While we do understand that many pets may be fearful or anxious, we are not equipped to handle overly aggressive animals. We will not provide services for any pet with a bite history.

The client must provide one copy of their house key to LPS prior to the beginning of services. Clients’ keys are never labeled with the client’s name or address, rather the pet’s name, in case the key is lost. If a client would like the sitter to use a garage code or door code, we request one physical copy of the house key in the event of a power outage.

$10 Surcharge per visit for Easter, Memorial Day, 4th of July, Labor Day, and New Years Day.

$15 Surcharge per visit for Thanksgiving Day, Christmas Eve, and Christmas Day.

$5 Surcharge per visit on Saturdays and Sundays.

Receive a free 30-minute visit when you refer a friend to us who becomes a client!