FAQ
-
Why Should I Hire LPS?
LPS is dedicated to ensuring the well-being of your pets and the care of your home. We have years of experience in the field and are trusted by many of our loyal clients. LPS is a proud member of Pet Sitters International and employs sitters who are guaranteed to bring you peace of mind.
-
Are You Insured?
Yes, Lakeshore Pet Services LLC is bonded & insured.
Our sitters are also covered under a workers’ compensation policy, protecting them and you in the event of sitter injury.
You can rest assured knowing that your pet and your home are covered.
-
What Animals Do You Provide Services For?
We take care of all animals! Our most common visits are for dogs and cats, but we are experienced with many other species. Some species we are able to take care of are birds, reptiles, rodents, and farm animals.
-
What Forms Of Payment Are Accepted?
We accept all major credit cards, Zelle, Venmo, cash, and checks. All invoicing and payments are done through our scheduling app, Time To Pet.
-
How Will I Know That The Visit Was Completed?
You will receive a “Visit Report Card” through Time To Pet after each visit with photos and important information about your pet and their care. We provide regular updates and will do our best to answer any questions and address all concerns at anytime.
-
How Do I Book With You?
Existing clients can schedule services directly through our scheduling app, Time To Pet, and new clients can contact us via email or through the contact form on our website.
-
Will I Get The Same Sitter Every Time?
While we do our best to schedule your “primary sitter” (the sitter usually assigned to your visits), we cannot guarantee the same sitter every time. If a different sitter will be doing your visits, we will set up a second meet and greet (at no cost to you!) for you to meet the new sitter and for them to meet your pet and see the routine. We will never send someone new into your home without you meeting them first!
-
I'm Going On Vacation, What Service Do You Recommend?
We have a few different options for clients going out of town for multiple days. Our most recommended and utilized option for dogs is doing multiple drop-in visits. Typically, we recommend doing four 30-minute visits per day. The standard time windows are 7-9am, 11am-1pm, 4-6pm, and 8-10pm. We try to keep the visits about 4 hours apart, which seems to work well for most dogs. We do not recommend this option for crated pets, as it leaves them in the crate for too long each day. If you’d like your pet to have more hands-on time than that, we do offer overnight visits. If you choose to do an overnight visit, the sitter will be in your home from 9pm-7am. We recommend adding two or three drop-in visits throughout the day in addition to that. Typically around 11am-1pm and 4-6pm. For our feline friends, we have found one 30-minute drop-in visit per day to be the best option!